Terms of Service

Sr.Dash is an online marketplace that connects clients (typically family members of a senior) with independent local helpers who offer wellness check-ins, home tasks, meal help, tech help, errands, and similar non-medical services in Northeast Ohio.

Sr.Dash is not a home health agency, medical provider, employer of helpers, or a substitute for emergency services. Helpers are independent contractors, not employees or agents of Sr.Dash. We do not provide medical, nursing, or personal-care services and we do not supervise visits in real time. In any emergency, call 911.

You must be at least 18 years old and able to enter a binding contract to use Sr.Dash. You agree to give accurate information, keep your account credentials confidential, and be responsible for everything that happens under your account.

We may suspend or close any account at any time if we believe these Terms have been violated or the Service is being misused.

When you book a visit, you authorize Sr.Dash and our payment processor (Stripe) to charge your payment method for the base service, any hourly time worked, any add-on extras, and any ASAP rush fee shown at checkout.

After a visit is complete you approve the final charges in the app. Once approved, funds are released to the helper. Sr.Dash retains a platform fee (currently 20% of the base service). The ASAP rush fee, when applicable, is paid in full to the helper.

Prices, fees, and taxes may change. We will show you the amount before you confirm each charge.

Cancel a scheduled visit in the app before the helper is on the way and no charge is made. If a visit is cancelled after a helper has begun traveling or has arrived, we may retain a portion of the charge to compensate the helper.

If you believe a charge is wrong, contact us within 7 days at support@mysrdash.com and we will review the visit in good faith.

You are responsible for damage you cause. Whether you are a client hosting a helper in a home or a helper working in someone's home, you are financially responsible for any loss, breakage, injury, or damage you cause through negligence, intentional acts, or failure to follow reasonable instructions. This includes damage to real property, personal property, vehicles, and third parties.

Helpers agree to perform services with reasonable care and to report any accident or damage immediately in the app and to the client. Clients agree to point out known hazards, secure pets, and provide a safe environment.

Sr.Dash does not provide insurance for helpers or clients. Helpers are independent contractors and are responsible for their own insurance, taxes, and licensing where required. Clients should confirm that their homeowner's, renter's, or auto insurance covers activities performed in the home.

Helpers on the Sr.Dash platform are independent contractors, not employees, agents, or representatives of Sr.Dash. We do not supervise, direct, or control how helpers perform their work.

When you book a visit, you are hiring an independent helper at your own risk. Although Sr.Dash takes reasonable steps to review helpers (such as identity verification and background screening), we cannot guarantee the quality, safety, or conduct of any helper, and we cannot guarantee that no damage, loss, injury, or other harm will occur during a visit.

To the fullest extent permitted by law, you expressly agree that Sr.Dash / MYSRDASH is not responsible for:

• Any property damage, breakage, or malfunction of any item, appliance, fixture, vehicle, or other personal or real property occurring during or as a result of a visit.
• Any theft, loss, disappearance, or misappropriation of money, valuables, jewelry, medication, personal belongings, or any other property, whether from a home, vehicle, or person.
• Any physical injury, bodily harm, illness, disability, or death to a client, helper, family member, guest, pet, or third party, whether caused by a helper, client, or any other person or condition.
• Any accident, fall, or unsafe condition that occurs in a home or during travel to or from a visit.

You release, waive, and forever discharge Sr.Dash / MYSRDASH, its owners, officers, employees, contractors, and affiliates from any and all claims, lawsuits, demands, damages, or liability of any kind arising out of or connected to a visit, the Service, or any act or omission of any helper or client. Any claim you may have for loss, damage, theft, injury, or other harm must be directed solely to the responsible helper and/or your own insurance provider, and not to Sr.Dash / MYSRDASH.

You agree not to:

• Request or perform medical care, medication administration, lifting or transfers that require training, or any service that requires a professional license the helper does not hold.
• Harass, discriminate against, threaten, or endanger any client or helper.
• Circumvent Sr.Dash by booking or paying a helper you met on the platform outside of Sr.Dash.
• Misrepresent your identity, background, or the nature of the service requested.
• Attempt to interfere with, scrape, or compromise the Service.

We take reasonable steps to review helper applicants, which may include identity verification and background screening. No background check is perfect. Sr.Dash makes no guarantee about the character, honesty, or fitness of any helper or client, and you use your own judgment before, during, and after each visit.

We collect information you give us (name, contact info, address, payment details, messages, visit notes) and information from your use of the Service (device, log, and location data). We use it to operate the Service, match clients with helpers, process payments, communicate with you, prevent fraud, and improve the product.

We share information with service providers (such as Stripe for payments and background-check vendors) as needed to run the Service, with the helper or client involved in your visit, and when required by law. We do not sell your personal information. Contact support@mysrdash.com to request access to or deletion of your data.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Sr.Dash does not warrant that the Service will be uninterrupted, error-free, or that any helper will meet your expectations.

To the fullest extent permitted by law, Sr.Dash / MYSRDASH and its owners, officers, employees, and contractors will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or property, arising out of or related to your use of the Service or any visit booked through the Service.

This includes, without limitation, any claims for broken or damaged property, stolen or missing items, bodily injury, personal injury, emotional distress, illness, death, or any other harm, whether based on negligence, breach of contract, strict liability, or any other legal theory.

By using the Service, you agree that you will not sue, file a claim against, or seek to hold liable Sr.Dash / MYSRDASH for any loss, damage, theft, injury, or other harm connected to a visit, a helper, or the Service. Our total liability to you for any claim will not exceed the greater of the amount you paid Sr.Dash in the 90 days before the claim or one hundred U.S. dollars (US$100).

You agree to defend, indemnify, and hold Sr.Dash harmless from any claim, damage, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Service, any visit you provide or receive, your violation of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Summit or Cuyahoga County, Ohio, and you consent to their jurisdiction.

We may update these Terms from time to time. If changes are material, we will notify you in the app or by email. Continued use of the Service after the effective date of the updated Terms means you accept the changes.

Questions? Reach us at support@mysrdash.com.